The Role
Trailmark Systems is looking for a Client Success & Partnerships Lead to help our software clients get the most out of Trailmark — and to help us grow meaningful partnerships with communities, agencies, and organizations doing land, water, cultural, and knowledge stewardship work.This is a relationship-centred role for someone who can support clients, understand their needs, troubleshoot software questions, lead training sessions, and help identify new opportunities for collaboration and growth.
About Trailmark
Trailmark builds software and provides consulting services for land, water, culture, and knowledge stewardship. Our platform helps teams gather, organize, protect, map, and apply complex place-based information, including field observations, interviews, documents, maps, survey responses, and consultation records.We work closely with Indigenous communities, stewardship teams, researchers, consultants, and agencies across Canada.
About the role
You will be the primary point of contact for many Trailmark software clients. You’ll help clients feel supported, confident, and heard — whether they are learning the software for the first time, troubleshooting a field issue, planning a new workflow, or exploring how Trailmark can better support their work.You will also play a key role in business development by building relationships, following up with prospective clients, coordinating demos, identifying partnership opportunities, and helping us understand what clients need next.
Responsibilities
- Build strong, ongoing relationships with software clients
- Respond to client questions, troubleshooting calls, and support requests
- Help clients use Trailmark effectively for their programs and projects
- Track client needs, feedback, and common issues
- Coordinate with the software team to communicate bugs, feature requests, and workflow needs
- Lead software training sessions for new and existing clients
- Create or update training materials, guides, and support resources
- Help clients set up workflows, projects, forms, permissions, and data structures
- Support users with practical, field-based troubleshooting
- Lead or support software demos and discovery calls
- Follow up with prospective clients and partnership leads
- Identify opportunities for new projects, renewals, training, consulting, or expanded software use
- Represent Trailmark in meetings, webinars, conferences, and partner conversations
- Help shape proposals, scopes of work, and client communications
- Work closely with leadership, developers, consultants, and project teams
- Bring client insights back into product planning and service design
- Help improve the client journey from first conversation to long-term success
- Is excellent with people and comfortable building long-term professional relationships
- Can explain software clearly to users with different levels of technical experience
- Is calm and resourceful when troubleshooting problems
- Enjoys teaching, training, and helping people feel confident with new tools
- Can listen carefully, ask good questions, and understand the bigger picture behind a client’s request
- Is organized, responsive, and able to manage multiple client relationships at once
- Is comfortable supporting business development, outreach, and partnership-building
- Has strong written and verbal communication skills
- Client success, account management, software support, or implementation
- GIS, mapping, field data collection, surveys, databases, or digital archives
- Indigenous governance, lands departments, stewardship programs, consultation, referrals, or environmental work
- Training, facilitation, adult education, or workshop delivery
- Business development, partnerships, proposal writing, or sales
- Working with sensitive cultural, environmental, or community-held information
Benefits
Benefits include:
- Health spending account
- Flexible remote or hybrid work environment
- Vacation starting at two weeks per year
- Opportunity to work with a small, mission-driven team on projects that support land, water, culture, and knowledge stewardship
How to Apply
Please send your resume and a short cover letter to info@trailmarksys.com with the subject line: Job Application.